Recent government search and seizure vault raid, poor box relocations, sloppy box drillings, poor recordkeeping and because many financial institutions are now eliminating their safe deposit box service, this has significantly impacted our industry. Following these events, institutions have unfortunately been confronted with tough decisions, challenges, significant lawsuits and damaging newspaper and unwanted TV coverage.

Did you inherit the safe deposit area and then start wondering what liability might exist? Historically, this responsibility has been routinely passed from one employee to another with very little training or attention given to existing safe deposit procedures. recordkeeping or documentation. Unfortunately, only after discovering a mistake, experiencing a vault raid or having a lawsuit occur, does management turn its attention to this area.

Whether you have 50 or 5,000 boxes, this presentation provides a realistic and well-organized method of reviewing and auditing your procedures before a burglary, catastrophe or a lawsuit occurs. Your speaker knows firsthand what to look for to eliminate these problems, from the most serious to the not so common, but potentially costly mistakes. This presentation will help you review your own internal compliance and operating procedures.

Specific Areas Covered in the Event:

17. Why are many nationwide financial institutions eliminating all their safe deposit box services?
18. How did poor USA Patriot Act recordkeeping cause a lawsuit and a future TV reporter’s visit?
19. What procedures must be followed, and notification given when box rentals are eliminated? 
20. What happens if you drill the wrong box and report the contents as unclaimed property?
21. Why did law enforcement raid a safe deposit vault and seize all the renter’s contents? 
22. Why did box contents disappear when a facility is closed, and boxes were relocated?
23. How can FDIC & NCUA signs, logos and brochures create safe deposit box liability? 
24. What seven (7) suspicious safe deposit activities require you to submit a SAR?
25. How should employees be trained to answer consumer insurance questions?
26. What ten questions will always be asked in any safe deposit box litigation?

Specific Take-aways:

Identify many mistakes that will create liability. 

Many compliance and due diligence steps to consider. 

Current litigation examples and videos will be provided. 

How to avoid costly mistakes and avoid significant lawsuits.

Bonus Material:

Current safe deposit news articles and videos. 

Final exam to test and review your compliance knowledge.

Provide Sate Deposit Report Card to audit your procedures. 

Website location with over 80 valuable safe deposit box resources.

WHO SHOULD ATTEND:

Program is designed to update safe deposit supervisors, vault attendants, cashiers, branch managers, compliance & security officers, auditors, training directors, new account personnel and in-house legal counsel