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Course description

Debit Card fraud has grown to be an $11 billion industry. It may seem that the payment card industry has been slow to keep up with this alarming trend as the methods of obtaining card data exceed those of prevention. Further the regulatory and card branding rules seem to be stacked against the bank. Dispute processors, buried under the weight of Regulation E and VISA/MasterCard requirements, often do not have the time or the training to utilize the latest fraud prevention techniques. The combination of sophisticated crooks combined with outdated technology, compliance pressures, and insufficient resources can leave a bank with no means to close the flood gates of fraud losses.



The bank need not resign itself to this fate. A well designed debit card program that includes strong consumer education, error resolution procedures, and transaction monitoring is the key to stemming the tide of losses. In this session Brian will cover all three of these phases, including:

  • A history of how card fraud has evolved.
  • Current fraud trends and methods the crooks use.
  • Consumer education resources
  • Transactions types that are most vulnerable to fraud loss
  • Reg E investigation tips/procedures
  • Dispute examples when Reg E does and does not apply
  • Authentication-Blocking strategy
  • VISA/MasterCard rules for EMV (chip) cards

WHO SHOULD ATTEND:
The program will benefit front line staff tasked with conducting interviews of debit card fraud victims, back office dispute processors, and risk managers. VISA/MasterCard chargeback rules will not be discussed in detail, but several real world examples of investigations will be included.


Instructor(s)

Brian Crow

Brian Crow is managing partner and co-president for TCA Compliance and is a nationally recognized BSA/AML expert with a strong bank compliance management background and a welcome ability to provide focused educational support to TCA client banks. Mr. Crow most recently was BSA Administrator for a suburban Chicago bank, where his responsibilities included the bank’s annual assessment and audit documentation. Earlier, as Operations Officer at the same bank, Mr. Crow monitored AML activity and helped install automated AML software that allowed the bank to transition from paper to electronic CTRs. His activities were responsible for reducing debit card fraud by 95 percent at the bank. Mr. Crow has been, and continues to be, an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011. Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree from Concordia University, River Forest, Illinois.

Course curriculum

  • 1

    Video

    • Skimmers & Hackers & Phishers...Oh My!!!!
  • 2

    Materials

    • Materials

    • Slides

    • Questions and Answers