Deception for Dollars: Social engineering your staff and call centers - 2016
Presented by
Barry Thompson
Recorded on May 18, 2016
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2.0 hours
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Criminals view "Call Centers" as the weakest link in the security armor of financial institutions! It is easy for the social engineer to scam you remotely because they don't have to physically enter your institution - they can e-mail, chat, or call you on the phone. No one will have their picture, so the worst that can happen to them is you hang up. If your institution prides itself on customer service, not knowing the techniques that organized crime employs, you will take losses. Some of the same techniques can also be used in person.
In this session, you'll get information to help you understand:
This fast-moving program on preventing losses will focus on the information identity thieves have before they call your institution when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.
Who Should Attend:
Auditors, Call Center management and staff, Frontline staff, Branch Mangers, Retail Operations, Security Officers, Security Assistants, Security/risk management staff and Tr
Barry Thompson
Deception for Dollars: Social engineering your staff and call centers
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