A financial institutions security officer performs many types of interviews every day.  This person must have a good understanding of human nature with good observation and listening skills.  This webinar’s main objectives are to develop interview techniques, disprove current myths about detecting lies while developing observation and listening skills!   Principal types of interviews a security officers conduct:

1. Compliant
2. Plaintiff
3. Witness
4. Suspect
5. Subject
6. Defendant
7. Miscellaneous (i.e. Bystanders, service providers, delivery people, utility workers, etc.)

The point of all of these interviews is to obtain the truth of the situation.  Interviews are nonaccusatory normally to gain information.They have minimal legal requirements with no warnings necessary. Your relationship is usually cooperative as no one is ascertaining guilt or innocence it is a fact finding mission.Body language is a very important indicator of truth or lies a person might be telling the security officer.This program will review how to prepare for the interview as well as where to hold the interview.  Anyone lying provides tells to the trained eye that something isn’t right.  Knowing where the person started to tell untruths provides the interviewer the ability to ask more questions on the area the person is trying to avoid.  

Anyone can learn how to evaluate the body language of a person being questioned.  Many people use it in everyday life to determine if a person is mad or happy.  This webinar will help you to develop those skills to identify people who are providing deceptive answers to your questions.  Once you have identified someone answering deceptively, we provide you the tools to break though the barriers they have placed in front of you.

Interviewing is more than just asking the right questions.  It involves listening to the answers, watching the persons posture, noticing expressions while understanding no one question will ever determine truth or guilt. You must base your interview on all the variables the subject displays to you while asking your questions. This program will provide you the techniques you need to become a better interviewer.