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Course description

Unfair, Deceptive or Abusive Acts and Practices is a daunting topic for even the most experienced compliance professional. UDAAP has the potential to rear its ugly head with any product, service, employee or department. Each bank must develop a risk-based approach to managing and identifying UDAAP risk. This informative session will help bankers identify UDAAP risk using their existing Compliance Management Systems and develop a UDAAP monitoring process.

Because some of the best lessons can be learned by considering the missteps of others, we will review recent UDAAP enforcement actions and discuss the possible root causes and the processes to consider to prevent similar occurrences. Regulatory agencies, in particular the FDIC, have increased their focus on consumer harm. We will Identify key trends and hot topics on their UDAAP agenda.

Join BOL Guru Brian Crow as he covers:

  • UDAAP risk assessments
  • UDAAP enforcement
  • FDIC Assessment of Risk of Consumer Harm (ARCH)
  • Tips for monitoring and prevention
  • Culture of compliance
  • Board oversight
  • Staff training

Written materials will include an example of a UDAAP Risk Assessment matrix. 

Who Should Attend:
Compliance Officers, Auditors, Risk Management Officers (or anyone completing risk assessments), Loan and Deposit Operations



Webinar Reviews:

Fabulous!!! Content was comprehensive and presenter was entertaining.- Dmccoy 

Well formatted and presented- sbarnett 

very knowledgable  - mjnipstad

Instructor(s)

Brian Crow

Brian Crow is managing partner and co-president for TCA Compliance and is a nationally recognized BSA/AML expert with a strong bank compliance management background and a welcome ability to provide focused educational support to TCA client banks. Mr. Crow most recently was BSA Administrator for a suburban Chicago bank, where his responsibilities included the bank’s annual assessment and audit documentation. Earlier, as Operations Officer at the same bank, Mr. Crow monitored AML activity and helped install automated AML software that allowed the bank to transition from paper to electronic CTRs. His activities were responsible for reducing debit card fraud by 95 percent at the bank. Mr. Crow has been, and continues to be, an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011. Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree from Concordia University, River Forest, Illinois.

Course curriculum

  • 1

    Video

    • Managing UDAAP Risk

  • 2

    Materials

    • Materials

    • Slides

    • Template

    • Questions and Answers